Terms and Conditions
Scope of Services
Antegrity Osteopathy provides osteopathic healthcare services in accordance with the standards and guidelines of the Osteopathy Board of Australia. Services include a thorough history taking, physical assessment, clinical diagnosis, osteopathic treatment, and management advice.
Treatment techniques may include, but are not limited to: soft-tissue techniques, joint mobilisation, spinal manipulation, muscle energy techniques, counterstrain, functional techniques, and dry needling. Management advice and education may also be provided where appropriate, including exercise rehabilitation, ergonomic advice, and general physical activity guidance.
Osteopathic care provided at Antegrity Osteopathy does not replace emergency medical care. In the event of a medical emergency, please call 000 or attend your nearest hospital.
Appointments, Bookings, and Forms
Appointments may be booked online via our practice management system (Cliniko), by phone, or in person. Patients are expected to arrive on time for their appointment. If you arrive more than 10 minutes late, your appointment may be shortened to accommodate other bookings; however, the full consultation fee will still apply.
Digital intake forms are sent shortly after booking an initial appointment. Completion of these forms accurately and promptly is required prior to attendance. Information provided is stored securely within your clinical record in Cliniko. Further details are outlined in our Privacy Policy.
Antegrity Osteopathy reserves the right to refuse or discontinue treatment where care is deemed unsafe, inappropriate, or outside the practitioner’s scope of practice. This may include the presence of red flag symptoms, contraindications to treatment, the need for further investigation, or where a clear diagnosis cannot be established.
Fees and Payment
All consultation fees are payable on the day of service unless otherwise arranged. Payment is accepted via EFTPOS and credit card.
Where eligible, private health insurance and Medicare rebates (via Chronic Disease Management plans) can be processed on-site using HICAPS. A physical or digital private health insurance or Medicare card is required. Any remaining gap payment is the responsibility of the patient and is payable on the day of consultation.
Patient Responsibilities
Patients are responsible for providing accurate, complete, and up-to-date personal and health information, including medical history, medications, and relevant healthcare details.
Patients are expected to:
Inform the practitioner of any changes to their health status
Follow reasonable management and safety advice
Ask questions if any aspect of care is unclear
Understand their rights and responsibilities as a patient of the clinic
Informed Consent
Prior to treatment, the practitioner will explain:
The clinical findings and working diagnosis
The proposed management plan
The nature of osteopathic techniques to be used
Potential risks, benefits, and alternative options
Consent is obtained before assessment and treatment and is ongoing throughout care. Patients have the right to ask questions, decline, or withdraw consent at any stage of the consultation.
Health and Safety
For the safety of all patients and staff, please reschedule your appointment if you are unwell with contagious symptoms such as fever, active cough, vomiting, or infectious rashes. Treatment may be declined if a patient attends while unwell or under the influence of drugs or alcohol.
Confidentiality and Privacy
Personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information will not be disclosed without consent unless required by law or necessary for the provision of healthcare, such as referral to another healthcare provider.
For full details, please refer to our Privacy Policy.
Limitation of Liability
While all reasonable care is taken, Antegrity Osteopathy is not liable for loss, damage, or injury arising from:
Incomplete or inaccurate information provided by the patient
Failure to follow reasonable management advice
Outcomes beyond the practitioner’s reasonable control
Complaints and Feedback
We welcome feedback and take concerns seriously. If you have a complaint or concern, please contact us:
Antegrity Osteopathy
Email: info@antegrityosteo.com.au
Phone: 0422 118 444
We aim to resolve concerns promptly, respectfully, and professionally.
Last updated: December 2025